Warranty

Dirtvolt takes pride in the quality and durability of our products, and we are confident you will be satisfied. Every electric bicycle we sell is covered by a limited warranty against manufacturing defects, subject to the following terms: (All complimentary accessories are excluded from warranty coverage.)

Product Coverage
This warranty applies only to new products, parts, and components manufactured, assembled, or sold by Dirtvolt.
Coverage applies to replacement/repair of items due to material or workmanship defects, subject to warranty scope and the following terms.

Warranty Period
- Batteries and chargers carry a 1-year warranty against manufacturing defects. Customers must not disassemble these components.
- Normal wear and tear or damage resulting from use is not covered.
- Bicycle frames are covered by a 1-year warranty against manufacturing defects.
- Motors and controllers are covered by a 1-year warranty against manufacturing defects.
- Displays and oil discs are covered by a 6-month warranty against manufacturing defects.
- Front forks are covered by a 3-month warranty against manufacturing defects.
- Brake pads, tires, chains, kickstands, and fenders are not covered under warranty.

Warranty Exclusions
- This warranty ensures new Dirtvolt products purchased from authorized dealers are free from manufacturing defects.
- This warranty is not an insurance policy and does not cover damage occurring after product receipt, nor liability for consequences resulting from product failure, regardless of whether the failure itself is covered.
The warranty also does not apply or becomes void under the following circumstances:
1. Claims not processed through the warranty claim procedure.
2. Products modified with unauthorized technical alterations.

Warranty Exclusion Clauses
- Modified/accessorized products using incompatible or non-genuine parts.
- Products disassembled or serviced by non-Dirtvolt or unauthorized personnel.
- Damage resulting from improper adjustment or component wear.
- Damage caused by accidents.
- Products rented, leased, or sold commercially.
- Products not registered with Dirtvolt by the buyer within 60 days of delivery/sale.
- Products sold in specific scenarios (e.g., clearance or discounted items).
- Cleaning services for any product.
- New products not purchased by the buyer.
- Damage caused by weather or normal wear and tear.
- Theft, robbery, vandalism, collision, or scratches (after ownership transfer).
- Products not manufactured or sold by Dirtvolt.
- Incidental/consequential damage or injury.
- Products subjected to improper use/transportation (e.g., overloading).
- Damage resulting from inadequate maintenance (e.g., complete battery discharge during winter storage).
- Electrical components disassembled, modified, or partially dismantled without authorization from Dirtvolt or its authorized personnel.

Additional Notes
- Dirtvolt assumes no liability for third-party service or parts replacement costs unless agreed upon in advance.
- Dirtvolt will not pay return shipping costs for damaged or defective products/components.
- Dirtvolt does not cover damage caused by using third-party batteries or chargers.
- Dirtvolt does not cover shipping damage resulting from owner-selected shipping methods or use of freight forwarders.

Warranty Claim Process
1. Registration: Register vehicles within 60 days of purchase. Other products require no registration.
2. Claim: If you suspect a part/component is defective, do not attempt repairs or replacements yourself. Unauthorized actions before contacting Dirtvolt may void the warranty and risk additional damage or injury.
3. Submit: Submit warranty claims via email: support@dirtvoltsport.com. Dirtvolt will not replace any parts until product photos/videos are provided.
4. Schedule: We will contact you to arrange inspection and warranty repair.
5. Timeline: All warranty claims must be processed through Dirtvolt within one year of the initial purchase. Valid claims will be processed within one year.
6. Inspection: Immediately inspect the product for shipping damage. Shipping damage claims are time-sensitive and must be submitted within 14 days of receipt. Photograph any damage noted on the delivery slip.
7. Reporting: Report damage claims promptly with photographic evidence. Retain all packaging and documentation until inspection is complete. Contact a customer representative within 10 days of delivery.
8. Contact: Contact a customer representative for returns or exchanges: support@dirtvoltsport.com.

Warranty Service Coverage

During the warranty claim period, except where excluded, Dirtvolt reserves the right to repair or replace defective products/parts/components using original manufacturer parts, authorized dealers, or approved third parties at its sole discretion. Replacement parts may not be identical to the original components.

Any non-warranty work performed concurrently with warranty repairs/replacements shall be subject to standard parts/labor charges, including items not covered by warranty and exclusions.

Severability

The invalidity or unenforceability of any provision of this Agreement shall not affect the validity of the remaining provisions, which shall remain in full force and effect. Any provision deemed invalid or unenforceable shall be interpreted in accordance with applicable law and industry standards.